Customer Care Advocate I

Position Summary: 

• Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.

Required Education / Experience / Skills:

• 4 Year College Degree graduate

• Business degree / background, optional

• Customer Service Experience (optional)

• PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions

• Above average spoken and written communication skills

• Ability to handle varying workloads

Major Responsibilities

• Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials

• Approve/deny a...