Customer Care Advocate

Position Summary:
Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.
Required Education / Experience / Skills:
4 Year College Degree
Business degree / background, optional
Customer Service Experience (optional)
PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
Above average spoken and written communication skills
Ability to handle varying workloads
Major Responsibilities
Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials
Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
Review debit information, make direct calls to customer to obtain missing information.
Monitor outstan...