Customer Care Advocate

Position Summary: 

Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.

Required Education / Experience / Skills:

• 4 Year College Degree
• Business degree / background, optional
• Customer Service Experience (optional)
• PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
• Above average spoken and written communication skills
• Ability to handle varying workloads

Major Responsibilities

• Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials
• Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
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