Customer Care Advocate- Mexico Ii

ResponsibilitiesDedication to ***** overserve strategiesHandles internal and external customer inquiries, quotes, and orders, utilizing established standard operating policies and proceduresBuilds strong customer relationships and delivers customer‐centric solutionsSupports corporate initiatives designed to overserve customers while providing an effortless customer experiencePlans and prioritizes daily work to meet commitments aligned with organizational goalsWith initial direction and supervision, takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmHandles standard customer escalations autonomously, aiming for first‐contact resolution when possibleCollaborates with internal teams with a high sense of accountability and urgencyWorks with Distribution Center operations to ensure orders are managed and shipped in a timely manner, resolving shipment issues such as damaged, late, or incorrect productsParticipates in training initiatives wi...