Customer Care Advocate

Responsbilities •Answer inbound calls in our Contact Center •Provide an estimate of the potential patient responsibility based upon the benefits coverage •Make outbound phone calls to patients to discuss payment options •Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed •Update records with complete patient and insurance information Qualifications

Minimum Requirements:

•High school diploma or equivalent •3+ years of customer service experience, with a focus on assisting patients in a healthcare environment •Experience working in a high-volume Contact Center environment •Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred •Strong verbal and written communication skills

Preferred Qualifications:

•Bachelor's Degree or relevant experience •Experience with health insurance, benefits investigati...