Customer Care Agent

32 – 40 Hours | Amsterdam

Urban Gym Group is looking for a Customer Care Agent to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.

Your main responsibilities:

• Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)


• Accurately record conversations with our members