Customer Care Agent (English and French)

WHAT YOU WILL BE WORKING ON

Main challenge

We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project.

What it means on a daily basis

• Handle customer requests via tickets, with potential phone support, in English and French
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates

What success ...