Customer Care Agent

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences. What will you do: Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction. Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities: Handle customer requests from offer creation till after sales. Provide first level of customer support (phone, email, chat,..) & customer visits Provide Customer support related to: Commercial Support (Price & Availability , Product selection, Catalogue questions) Logistics: Order Entry / Management; Promote our Schneider digital tool related to the customer support & respons...