customer care agent

Job description:

CSR/Online Pharmacy Assistant

Job Summary
The Call Center Agent is responsible for assisting customers with inquiries related to online medicine orders through a mobile or web application. The role focuses on providing accurate order status updates, guiding customers through the ordering process, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer inquiries via calls, chats, or emails regarding online medicine orders
• Provide order status updates and assist with order placement through the app
• Guide customers on app usage, account setup, and order tracking
• Verify prescriptions and ensure order accuracy
• Coordinate with pharmacy and delivery teams to resolve order issues
• Address order-related concerns and document interactions in the system
• Ensure compliance with data privacy and healthcare regulations

Qualifications

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