Customer Care Analyst Ii

Position Summary:Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major Responsibilities:- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications.Ensures continuous specifications.Ensures continuous improvement and customer care quality metrics are met.
- Ensure quotes provided to customers are accurate and consistent.Ensures appropriate follow up with customers.
- Resolves complex customer concerns.
- Provides warranty customer support.Works with sales team and customers directly to bring issues to resolution.Balances customer satisfaction and cost within boundaries of warranty policy.
- Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution.Calls upon s...