Customer Care Analyst/Specialist

Customer Care Analyst/Specialist

Job Description:

The position is mainly responsible for:

• Providing service or information, solutions and relevant details to customers.

Main Responsibilities:

• Handles cargo bookings.
• Responsible in coordinating the following with concerned groups:

- Special Container requirement with Equipment Control

- Dangerous Goods (DG), Out of Gauge Cargo (OOG), special containers with approvers

• Attends to inquiries thru e-mail and phone calls and concerns of customers.
• Sends regular vessel updates to customers.
• Performs other functions that may be assigned from time to time by immediate superior.

Minimum Qualifications:

• Candidate must possess a Bachelor's Degree.
• Preferably with at least one (1) year of related experience.
• Background in shipping/l...