Customer Care Area Specialist (Bilingual, French & English)

This position is ideal for independent and driven individuals to join the Client Services team as a Customer Care Area Specialist, building and nurturing strong relationships with our customers, ensuring they achieve their goals through the successful adoption and utilization of our products and services. 

Partnering closely with field Territory Managers (TMs), you will aid in investigating issues, problem solving and identifying solutions in a timely manner, offering valuable insights and support to drive mutual success.

This role requires an individual who is proactive, detail-oriented, and customer-focused, with the ability to navigate technical, billing, and service-related topics while delivering a positive customer experience.