Customer Care Assistant

About Windscreen2U
Windscreen2U is a leading provider of windscreen repair and replacement services in Malaysia. Renowned for our commitment to high-quality workmanship and exceptional customer service, we are growing fast and we want you to grow with us. We are currently looking for a passionate and customer-centric individual to join our team as a Customer Care Assistant.

Key Responsibilities :-

• Serve as the first point of contact for customers via phone, email, social media (Messenger, WhatsApp), and other channels.
• Actively listen to customer inquiries and concerns, providing prompt and effective solutions.
• Work closely with internal departments such as Purchase, Transport, Warehouse, and Operations in order to ensure smooth order processing, deliveries, and service appointments (in-house and on-site).
• Handle daily tasks such as preparing quotations, tracking orders, generating invoices and cash bills, and processing backorders. <...