Customer Care Assoc. I

Customer Care Associate I

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Overview

The Customer Care Associate I (CCA I) receives inbound calls from RealPage client’s residents requiring assistance with RealPage Insurance products. The CCA I will quickly respond to the call, identify the needs of the client’s resident, accurately record all issues in our proprietary CRM and provide a high first‑call resolution. The CCA I provides excellent customer service by responding promptly to all inbound calls related to insurance policies and assisting with payments, billing issues, website troubleshooting and some claims & coverage inquiries.

Responsibilities

• Processes policyholder servicing transactions accurately and within a timely manner while following various regulatory and compliance rules from the Dept of Insurance as well as various external insurance carrier guidelines and internal policies and ...