Customer Care Associate

We’re looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets.

This role supports the timely follow-through of jobs and ensures tasks are completed and closed in line with agreed KPIs.

Why Cooee

-At Cooee, we believe in human connection and in the power of potential. We aim to create a workplace where people can grow into their strengths, supported by a team culture built on trust, clarity, and shared purpose.

What You’ll Be Working On:

-Handle inbound and outbound calls and respond to email queries

-Interpret and validate client requests, then action the appropriate service response

-Raise work orders and coordinate urgent jobs with contractors

-Process invoices, sign-off tickets, and insurance documentation

-Capture and update data accurately in internal systems<...