Customer Care Associate

In these roles you will be responsible for:
Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
Ensuring customer satisfaction and strive to meet service standards.
A typical day will likely involve fielding between 75 to 100 calls.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:
At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
At least 1 year of experience using a computer with Windo...