Customer Care Associate

Overview

The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries. This role involves following specific procedures to close out work requests, monitoring business inflow, and connecting callers to the appropriate personnel. Dispatching policy documents, answering customer and stakeholder questions, and supporting the Policy Admin Team with various administrative tasks are also included.

Responsibilities

• Ensure 100% regulatory compliance with laws and industry codes.
• Maintain good working relationships with stakeholders and clients.
• Process transactions and emails related to products, processes, and policies accurately.
• Provide personalised and quality service to meet customer expectations.
• Conduct training on policy issuance procedures and maintain documentation.
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