Customer Care Associate

Description

A Customer Care Associate is expected to manage company’s transportation and shuttle services, answer incoming calls and respond to clients’ emails, manage inquiries and concerns and provide general information to clients and employees with a high level of professionalism and positive attitude.





Job Responsibilities:

Answer incoming calls and respond to clients’ emails

Provide service information to clients.

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert immediate supervisor about the status of calls.

Follow up clients’ calls when necessary

Complete call logs and reports

Attend trainings to improve skills and product knowledge

Learn Company’s Products and Services

Meet Service Level Agreement

Scheduling transportation services, planning routes, and assigning drivers.

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