Customer Care Associate

The Customer Care Associate is the regular contact with customers, assuring prompt, courteous and efficient services to them.He/She is responsible for placement of orders into the system, checks order status and delivery dates, detecting and reporting any changes in demand which can affect the supply chain.Handles with problems/complains addressing the information to whom it may concern.The Customer Care Associate must be able to solve problems, related to delivered times, expedites, converted materials and stock availability.
**RESPONSIBILITIES**:- Manage all internal and external customer's requirements, assuring data collection and forwarding to correct contact within tesa.
- Responsible of accurately processing and follow up on all customer orders from receipt until delivery.
- Manage customer claims, returns and coordinate with clients to solve complaints and address material shortages and overages.
- Manage Customer's Delivery Programs and Portals.
- Mainta...