Customer Care Calling Agent

Job Title:
Customer Care Calling Agent

Location:
Garden Town, Lahore

Company:
SwiftSupport (SMC) Pvt Ltd

Job Duration:
6-month contractual

Position Overview

SwiftSupport (SMC) Pvt Ltd is looking for enthusiastic and dedicated individuals to join our Customer Care Team as Calling Agents. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Provide accurate information on company products/services
• Resolve customer complaints in a timely and empathetic manner
• Follow set communication scripts and company guidelines
• Maintain a high level of customer satisfaction through excellent service

Requirements

• Excellent verbal and written communication skills
• Strong interp...