Customer Care Calling Agent

Job Title: Customer Care Calling Agent
Location: Garden Town, Lahore
Company: SwiftSupport (SMC) Pvt Ltd
Job Duration: 6-month contractual
Position Overview
SwiftSupport (SMC) Pvt Ltd is looking for enthusiastic and dedicated individuals to join our Customer Care Team as Calling Agents. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience.
Key Responsibilities
Handle inbound and outbound calls professionally and efficiently
Provide accurate information on company products/services
Resolve customer complaints in a timely and empathetic manner
Follow set communication scripts and company guidelines
Maintain a high level of customer satisfaction through excellent service
Requirements
Excellent verbal and written communication skills
Strong interpersonal skills and a customer-focused mindset
Previous experience in a call center or customer service role (pr...