Customer Care Champion - Nights

**Date Posted:**

2026-04-08
**Country:**

United Kingdom
**Location:**

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Otis is growing and we are recruiting a Customer Care Champion for our Night shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 10pm to 8am for 5 consecutive nights and then 4 nights off. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.

**On a typical day you will:**

+ Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
+ Dispatch work orders created by telephone or email within the agreed process and timeframe
+ Ensure all relevant job and customer information is captured and updated in CRM
+ Follow required procedures when answering all alarm ...