Customer Care Claims Resolution Associate

Contribute to customer satisfaction as a Claims Resolution Associate in our Customer Care team. Manage and resolve customer claims while enhancing support processes.
This position, reporting to the Resolutions Team Lead, emphasizes effective communication and conflict resolution. You will be responsible for documenting claims, managing returns, and facilitating order replacements. Your organizational skills and ability to anticipate issues are essential in a dynamic work environment.
Key Responsibilities:
• Acknowledge and process customer claims expediently
• Enter claims into SAP for tracking
• Inform customers of claim status changes
• Coordinate return logistics for damaged items
• Work with stakeholders to resolve disputes effectively
Requirements:
• Exceptional time management and organizational expertise
• Strong verbal and written communication abilities
• Highly organized with a detail-oriented approach
• Proficiency in Microsoft Office appl...