Customer Care Consultant

The primary role of the Customer Care Consultant is to pro-actively contact Lifebroker customers during key policy lifecycle events, to ensure that the customer’s policy remains active, updated and aligned to their requirements.

Please note, we have two full-time, permanent positions available. These positions will be commencing on Monday 30th March 2026.

In this role you will: 

• Manage an ongoing client base
• Drive positive client outcomes by investigating and resolving client concerns
• Share insight into the client experience so this can influence future activities
• Adhere to all Lifebroker policies and procedures while ensuring every interaction is compliant and adheres to all code of practices
• Complete a needs-based analysis that is client centric so you can deliver an appropriate solution
• Contact clients that have requested to cancel to discuss an...