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Customer Care Consultant - operation
Alumil MISR
Full time
Heliopolis, Cairo Governorate
Business Operations Specialists
Posted:
June 04, 2026
Location:
Heliopolis, Cairo Governorate, Egypt
Job Description
- Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department.
- Daily checks of customer (internal & external) order status (open orders).
- Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer.
- Manages loading dates or schedules partial loads for projects by coordinating with commercial team.
- Pushes relevant departments to take corrective actions and meet delivery promises.
- Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance.
- Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders.
- Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistic...
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Job Type:
Full time
Location:
Heliopolis, Egypt
Posted:
June 04, 2026
Deadline:
July 14, 2026