Customer Care Consultant

YOUR OPPORTUNITY

We’re seeking a passionate and customer-focused Customer Care Consultant to join our dynamic Trade Store team in Rockhampton, QLD.

In this role, you’ll be part of a supportive and close knit team, assisting customers via phone, email, and in person at our Trade Counter.

What You'll Be Doing:

• Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems
• Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks
• Take ownership of customer requests and resolve enquiries efficiently within set timeframes
• Review customer sales history to identify service needs and upsell opportunities
• Keep customers informed about new products and services

What You’ll Bring:

• Confidence using computer systems and the ab...