Customer Care Coordinator

Are you passionate about turning customer feedback into meaningful improvements that elevate the entire customer experience? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Care Coordinator, you will be coordinating complex customer complaints and leveraging data insights to drive continuous improvement across the Americas region, supporting all Grundfos divisions. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

This position reports directly to the Americas Support Manager and will operate daily out of the Apodaca, Nuevo Leon facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.

What you will be doing