Customer Care Coordinator at ParaMed

Become a vital part of ParaMed Home Health Care as a Customer Care Coordinator. This part-time role focuses on connecting clients with appropriate field staff, working between 6 AM and 10 PM.
Reporting to the Supervisors of Coordination, you will handle client inquiries, ensuring compassionate and efficient service. Utilize your strong multitasking and interpersonal skills to triage calls and provide one-call solutions. Join a team that's dedicated to enhancing the lives of those in need through exceptional customer care.
Key Responsibilities:
• Manage incoming calls with professionalism
• Offer solutions during the first contact where possible
• Forward inquiries to the appropriate desk for resolution
• Show compassion in addressing client concerns
• Conduct yourself with tact and diplomacy in all interactions
Requirements:
• Post-secondary education is an asset
• Minimum one year of office-related experience
• Proficient in Microsoft Office and softwa...