customer care coordinator

The role

The Customer Care Coordinator acts as the face of the office and is responsible for creating a welcoming atmosphere and pro-actively anticipating the needs of guests and visitors.

Front of Office & Visitor Support

• Welcoming Guests: Greeting all visitors, guests, and councillors professionally, acting as a gate-keeper, and directing them to the correct areas.
• Customer Care: Actively assisting Total Mobility customers, managing difficult customers professionally, and logging complaints/issues through the 'Resolve' system.
• Inbound Deliveries: Processing and efficiently distributing mail and courier deliveries.
• Administrative Care: Managing publications/timetables on display and ensuring the reception and public meeting rooms remain clean and tidy.
• Tenders & Submissions: Receiving formal tender/submission documents while adhering to official protocols.

Facilities & Event Support