Customer Care Engagement Representative

Become a key player as a Customer Care Representative, ensuring superb customer experiences. Process orders efficiently and provide prompt follow-up, all while supporting product upselling to maximize value.

This full-time position, based in Lachine or Quebec City, involves reporting to the Customer Care Manager. Your role will include resolving customer issues and maintaining comprehensive records of interactions. The position offers growth opportunities through training and development.

Key Responsibilities:
• Efficiently process customer orders and requests
• Resolve outstanding order concerns and issues
• Keep meticulous records of customer interactions
• Maintain high standards of communication etiquette
• Participate in training to enhance product knowledge

Requirements:
• 1-2 years of experience in customer service
• Must be bilingual, both written and spoken
• Strong problem-solving and teamw...