Customer Care Engineer

Your missions

Integrated into the Customer Care / Product Support team your role will be to:

• Analyze qualify and respond to all functional or technical customer requests;
• Ensure precise follow-up and adapt communication internally and with the client;
• Guarantee overall quality in ticket handling through regular checks;
• Master the internal tools used for ticket tracking;
• Support internal requests related to our solution and its ecosystem;
• Develop expertise in product business and security;
• Understand the technical challenges surrounding the DiliTrust universe;
• Participate in functionality testing;
• Contribute to structuring the team and the Customer Success department;
• Be involved in the escalation process;
• Assist the regional manager.

Ideal profile

• 5 to 8 years of experience in customer support;
• Excellent proficiency ...