Customer Care Executive at G2 Travel

Enhance global travel experiences with G2 Travel as a Customer Care Executive. You will deliver high-quality in-destination services and support for group bookings across multiple destinations.

G2 Travel, a non-corporate wholesale tour operator, seeks a Customer Care Executive to join its dynamic team. This role demands excellence in service delivery while balancing customer satisfaction with commercial goals. You should thrive in a fast-paced environment, providing concierge-level support and operational assistance both during tours and post-travel.

Key Responsibilities:
• Understand itineraries and coordinate smooth tour logistics
• Maintain proactive communication with clients and suppliers
• Facilitate tour changes and negotiate costs with suppliers
• Effectively communicate during crisis situations
• Resolve complaints through investigation and follow-up

Requirements:
• Multilingual capabilities; Japanese d...