Customer Care Executive - Complaints & Feedback

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We’re looking for a highly skilled Customer Care Executive to investigate and analyse complaints and other forms of feedback, e.g. Google and TrustPilot review, NPS and CSAT surveys, in regulated and non-regulated environments.

The ideal candidate will have exemplary communication skills, a strong curiosity for all things complaints, and be driven by delivering excellent customer experiences. They will use exceptional attention to detail to identify & provide fair outcomes to our customers.

What you'll do…

• Thoroughly investigate and analyse all complex complaints that take longer than we anticipate to resolve, with a goal to resolve as many as possible within 3 days.
• Conduct high-level and in-depth root cause analysis and deliver findings to senior management to recommend business improvements based on customer feedback.
• Worki...