Customer Care Executive

Job Responsibilities:

• Handle customer enquiries by managing calls, emails and chats.
• Serve our customers' needs and attend to all requests promptly, accurately and professionally.
• Meet service level targets by achieving both service and productivity level KPIs. Ensure that all calls, consultations, emails and membership applications are answered within the stipulated SLA.
• Work as a team and maintain a good reputation for the company.

Qualifications & Skills:

• Minimum SPM with at least 2 years experience in customer service.
• Must be able to read, write and speak English and Bahasa Malaysia.
• Mon to Friday (5-day week).
• Normal working hours
• 9 hours shift (including 1-hour meal break).
• Training provided.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to RM3,000.00 per month

Benefits:

• Health insuranc...