Customer Care Executive

Company Background:

A third‑party administrator (TPA) specializing in the administration and
claims support for travel, health, and accident insurance.
Provides enrollment, claims adjudication, and customer support services for insurers globally, including
North America, Europe, and Asia.

Job Responsibilities:

• Collaborating with a team to ensure that customer
  calls, emails, and live chats
  are answered in a prompt, courteous, and professional manner.
• Customer and Healthcare Providers Inquiries: Assisting customers from US and Europe market by answering pre- and post-purchase questions related to
  insurance, policy coverage, including policy quotes.
• Issue Resolution: Resolve customer and provider complaints in a timely and fair manner, ensuring customer satisfaction while following company policies.
• Escalation Handling: Elevate unresolved customer and provider concerns to supervisors or managers as needed for fur...