Customer Care Executive (Mandarin Speaker)

Role Overview

The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups.

Key Responsibilities

1. Customer Support & Issue Resolution

• Handle customer enquiries via WhatsApp, email, live chat, and in-person channels when required.
• Provide accurate information regarding products, services, promotions, and processes.
• Respond promptly and professionally to customer complaints, enquiries, and requests.
• Troubleshoot basic service or technical issues and elevate complex cases to relevant teams.
• Follow up on open cases to ensure timely and satisfactory resolution.
• Consistently meet or exceed customer satisfacti...