Customer Care & Fashion Advisor (2nd Level) (IT) Barcelona

Mytheresa

Full-time Barcelona, Catalonia Information and Record Clerks

Posted:

June 11, 2026

Location:

Barcelona, Catalonia, Spain

Job Description

Customer Care & Fashion Advisor (2nd Level) (IT) Barcelona
To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.
WHAT YOU WILL DO
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service

Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)

Consistently meet the highest service and KPI standards of the department

Establish and maintain relationships to build a portfolio of relevant customers

Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
Previous experience in customer service within (luxury) retail or relevant customer-facing roles

Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills

Familiarity ...
                

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Job Overview

Job Type: Full-time

Location: Barcelona, Spain

Posted: June 11, 2026

Deadline: July 21, 2026