Customer Care Generalist

Position Summary

Provides friendly and efficient customer service, order processing, and delivery support to customers of Gordon Food Service via phone, email, SMS, chat, and internet. Strengthens customer relationships through strong product knowledge, product application, delivery coordination, and error resolution. Promotes and utilizes E‑Commerce technologies.

Location

The successful candidate should be able to commute to the Milton DC (Ontario) or the Amherst DC (Nova Scotia).

Shift

Tuesday to Saturday – 8am to 5pm EST
Sunday to Thursday – 8am to 5pm EST

What We Offer

• Salary range: $46,000 to $48,000 with a potential 10% bonus.
• Medical, Dental, Prescription Drug, and EFAP benefits after 30 days of employment.
• Full flex benefits program.
• Company matching RRSP.
• Family culture.
• Advancement opportunities.
• Profit sharing.
• 128‑year, family‑owned and opera...