Customer Care Head (Location Control Management)

If you are interested in working in a fast-paced and dynamic environment, aiming to identify emerging themes and adequately addressing those, apply for the role! The Customer Care Head & Location Control Management group are responsible for the implementation and execution of governance and controls over operational risk. The Controls group works in close partnership with Business and Functional Leads that support activities locally, regionally, and globally and is functionally aligned to CIB Finance and Business Management and EMEA Regional Control Management. 

As Customer Care Head in the Location Control Management team, you are accountable for providing oversight of all aspects of customer complaint management, service quality, conduct risk, and regulatory compliance for the Saudi branch. You will act as the single point of contact for customer treatment, fair outcomes, and regulatory adherence.

 You will also participate and support the Riyadh Branch Legal Entit...