Customer Care Manager

We are seeking a proactive and customer-focused Customer Care Manager to join PaxeraHealth. This role will oversee daily customer support operations, ensuring high-quality service delivery and customer satisfaction. The ideal candidate will lead support teams, improve processes, and collaborate with internal departments to enhance the overall customer experience.
 

Key Responsibilities:
 Team Management & Leadership:

+ Supervise daily operations of the Technical Support team

+ Assign tasks based on team member expertise and customer priorities.

+ Monitor team performance, provide feedback, and take action on low and high performers.

+ Conduct weekly meetings to discuss team progress and challenges.

+ Ensure open communication and foster a positive, collaborative work environment.

Technical Support & Customer Satisfaction:

+ Oversee customer issue resolution, ensuring timely and effective support.

+ ...