Customer Care Manager

Customer Care Manager with technical knoleges in complete lines of production.
**Your Mission**:- Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with theHSS&E standards to ensure general support requests from customers are answered.
- Issue Service Request for intervention and ensure follow up with Planning team.
- Open and drive Non conformity through SINCRO until problem solved and it's confirmed by customer.
- Follow and support Field Service Engineer during intervention at customer site.
- Follow up and ensure Sales Order and Service order required are created and aligned.
- Collect and send technical report to customer.
- Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit.
- Organize stand alone or complete line regular maintenance and emergency intervention.
- Manage Warranty intervention following Issue resolution process.
- Troubleshooting and te...