Customer Care Manager

Sidel

Permanent Nairobi, Nairobi County Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

June 09, 2026

Location:

Nairobi, Nairobi County, Kenya

Job Description

Customer Care Manager
Contract Type
Permanent
Country
KENYA
Location
Nairobi
Your opportunity
Support Customer requests for emergencies, trouble shooting and technical assistance during warranty
and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental).
Lead complete solution delivery from customer call until complete issue resolution with the help of
experts from Product Support. Is a key role between customer and After Sales Manager for technical
problem solving and advice.
Your Mission
Collect and filter customer calls, identify needs and answer or manage accordingly any technical
request in compliance with the HSS&E standards to ensure general support requests from customers
are answered.
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Job Overview

Job Type: Permanent

Location: Nairobi, Kenya

Posted: June 09, 2026

Deadline: July 19, 2026