Customer Care Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Care - REMOTE. In this role, you will lead a team focused on ensuring the highest level of satisfaction for both internal and external customers. The position combines team management with project oversight, enabling you to drive change and implement improvements that impact customer experiences positively. You'll collaborate across departments, manage key initiatives, and foster an environment of teamwork and excellence, all while working in a dynamic, purpose-driven space dedicated to improving cancer care.

Accountabilities

• Provide day-to-day supervision of assigned staff, ensuring timely and accurate work.
• Lead and manage specific projects or initiatives to drive operational enhancements.
• Understand compliance policies related to test ordering and requirements.
• Track and trend customer complaints and report ...