Customer Care Manager - Retail

• Competitive Salary Package
• Join a company known for having a great company culture
• Growth opportunities

Company Overview
This established Australian retail brand is recognised for quality, craftsmanship, and a strong commitment to customer experience. With a values-led culture and a focus on developing its people, the business offers long-term career opportunities within a stable and growing retail environment.

Role Overview
Reporting to the Head of Ecommerce & Digital, the Customer Care Manager will lead the customer experience across both online and in-store channels.
This is a career-focused leadership role with a strong emphasis on people management, operational excellence, and continuous improvement. You will build and lead an engaged, high-performing team while ensuring seamless omni-channel service and fulfilment.
Key responsibilities include:

• Leading, coaching...