CUSTOMER CARE MANAGER Ventures, Inc

Job Description
Job Qualification
Bachelor's degree in Business Administration, Communications, or related field
3+ years of experience in customer service or customer care management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Problem-solving and conflict resolution skills
Job Summary
Oversee daily operations of the customer service department
Supervise, coach, and support customer care representatives
Handle and resolve escalated customer complaints and complex issues
Develop and implement customer service policies and procedures
Monitor team performance using KPIs and service metrics
Analyze customer feedback and recommend service improvements
Ensure high levels of customer satisfaction and retention
Requirement
Education
College Degree
GPA
Work Experience
Employment Status
Probationary 5 Month(s)
Work Location
Grade Category
MANAGERIAL LEVEL
Compensation &...