Customer Care Officer

The Opportunity

Sharp & Carter are proud to partner with a well-respected and values-driven organisation for the recruitment of a Customer Care Specialist on a permanent, full-time basis.

This role plays a pivotal part in supporting families during emotionally sensitive times, ensuring every interaction is handled with empathy, professionalism, and accuracy. You’ll be joining a collaborative Customer Care Hub that values compassion, teamwork, and continuous improvement.

Key Responsibilities

• Serve as the first point of contact for families reaching out for support, listening carefully to their needs and responding with warmth, patience and professionalism.
• Accurately record and manage information to ensure all requests and arrangements are handled smoothly and efficiently.
• Handle sensitive and sometimes complex situations with discretion, empathy and sound judgment
• ...