Customer Care Officer - Call Centre

About RSPCA Queensland

For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Mission: Together We Change Lives, And That Includes Yours.

About the Role

Join our passionate Customer Care Team, where every call you take helps animals and people in need. As a Customer Care Officer, you’ll play a vital frontline role - handling a mix of enquiries, animal rescue reports, and cruelty cases with empathy, professionalism, and composure.

This is a casual role averaging 27 hours per week, with shifts rostered between 7am–7pm, across weekdays, weekends, and public holidays. Flexibility on rostering is essential as we ope...