Customer Care Officer (English Speaker)

Responsibilities

As a Customer Care Officer (CCO) in our Customer Success Team Direct (CSTD), you will be responsible for managing and reaching out to Odoo clients who purchased Odoo software through self subscription via odoo website, which means they need further help and advice from odoo commercial experts!

Your goal is to acquire their:

1. Basic information (e.g. company’s name, industry, contact point)
2. Their needs (their pain points), and
3. Their business flows (what Odoo apps they want to use and how they want to use it)

So that you can give them the right advice and recommendation on how they can best proceed with Odoo commercially. The goal is on how to help them get the best out of their Odoo subscription (maximize their usage) and convert them into Odoo long term users.

On top of that, your job will also be about analysing and detecting existing pain points in the management software...