Customer Care Operations Manager Ontario

Step into a leadership role at Zurn Elkay as the Customer Service Manager in Brampton, Ontario. You will manage a skilled team delivering exceptional customer care throughout the order lifecycle.

This position is ideal for a candidate with over 7 years in customer service and significant management experience. You will optimize CRM and ERP systems, develop standard workflows, and drive metrics to enhance order processing and customer satisfaction. Your leadership will create a culture of continuous improvement within your team.

Key Responsibilities:
• Ensure timely and accurate processing of customer orders
• Track and communicate key performance metrics
• Identify and lead efficiency improvement initiatives
• Implement visual management systems for transparency
• Develop a customer-first, high-performance culture

Requirements:
• Bachelor’s degree in a related field preferred
• Minimum 7 years of experienc...