Customer Care

Customer Care / Retention Agent (B2B)
Remote | Full-time | Start ASAP
Salary: $640

We're hiring a results-driven Customer Care / Retention Agent with proven B2B experience. This role is for professionals who can handle pressure, retain high-value clients, and close—not entry-level support.

What You'll Do
Handle 50+ calls per day plus email follow-ups

• Retain and save B2B customers through strong objection handling
• Conduct professional retention and renewal conversations
• Document interactions accurately in CRM
• Hit retention, quality, and productivity targets

What We Require

• Experience with a premium tech company (e.g., DirecTV or similar)
• B2B deal exposure — you've closed or supported business accounts (not consumer-only)
• Comfortable in high-volume call environments
• Strong negotiation, persuasion, and communication skills

Apply only if you've worked B2B, han...